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Terms and conditions

1. Introduction

1.1 These terms and conditions are the terms which apply when you access the website https://www. natinati.co.uk (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to the Oasis South LTD (trading as natinati.co.uk) and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.

1.2 This website is owned and run by Oasis South. Oasis South is committed to safeguarding your privacy online. We believe that the best way to protect the privacy of users of our website (the "Website") is to tell you what information we gather and ensure that you understand and consent to our uses of such information.

1.3 We may occasionally modify the privacy policy and will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We may let you know via the homepage when this happens but you should check the policy frequently to read the changes.

1.4 Please note that the Website contains links to and from other websites. We are not responsible for the privacy practices or the content of such websites and the information practices of those websites are not covered by this privacy policy.

How the contract is formed between you and us.

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the on-screen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay Now” button on the “Payment Options” page. No amends can be made after to your order after this point.

2.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

2.4We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.5 We may be unable to process your order if:

(a) the Product you ordered is out of stock or discontinued; or

(b) there is a problem with authorisation of your method of payment.

3. Prices, Delivery Charges and Payment

3.1 The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.

3.2 Prices shown are inclusive of UK Value Added Tax. Prices do include other taxes which may be applied in your jurisdiction.

3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation

3.4 To help achieve this we are proud to offer free delivery on all orders over £49.99. Where orders are below the minimum order value we do request payment to cover postage costs.

3.5 We accept payment by debit or credit card by PayPal or PayPal payment. Payment will be debited from your account at the time of or shortly before despatch of the product to you.

3.6 You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

3.7 We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Discount codes

4.1 From time to time we issue discount codes. We have a discount code box situated at the "Checkout" where codes can be entered. You must take care when entering codes as they are case and space sensitive.

4.2 You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Discount codes cannot be used in conjunction with any other offers. If you have any questions about the discount codes please email shop@natinati.co.uk 

Your Consent

5.1 By using the Website and submitting information, you consent to:-

(i) the collection and use of your personal information by us as described above; and

(ii) the transfer of your personal information to countries outside the European Economic Area.

Our Cancellation, Returns and Refund Policy

6.1 Except in relation to the Products specified in the next paragraph, you may cancel your order at any stage before the Products are dispatched to you, and up to 14 days after receipt. To cancel your order prior to confirmation of dispatch you can either:

(a) send email with cancelation request to shop@natinati.co.uk

 or

(b) click here to contact our Customer Services team. To cancel an order after confirmation of dispatch there is no need to contact us. You can simply follow the Returns Procedure.

You may not cancel your order if the Products are:

a) personalised for you; or

b) sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

6.3 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within 14 days of receipt of the Products. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them.

6.4 You should return the Products to us unused, and in the same condition in which you received them together with the original Product packaging, in accordance with our Returns Procedure.

6.5 After you cancel your order and return the Products we will reimburse you all sums debited by us including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products. We will notify you of your refund via e-mail within a reasonable period of time. We will make the reimbursement using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, within the earlier of:

(a) 14 days of the day we receive back the Products from you;

(b) 14 days of the day you provide us with evidence that you have returned the Products; or

(c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order.

6.6 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure.

6.7 Our policy on cancellations, returns and refunds does not affect your statutory legal rights. If you have any questions regarding returns, please Contact Us.

7. Our liability

7.1 We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

7.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

7.3 You must follow any advice we give you to keep Products we supply to you safe (including any instructions or product manuals provided with the Products). We cannot accept liability for damage to Products we have supplied which is caused by your failure to follow this advice.

7.4 Nothing in this section 7 or elsewhere in our Terms & Conditions affects your statutory legal rights.

8. Trade Marks
The trade marks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

9. Using the Site
This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:
(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.
(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.
(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.
(d) Engage in any activities in order to withhold or cloak identity or contact information.
(e) Send harassing and/or threatening messages to others.
(f) Engage in "flooding" - i.e. flooding and mail bombing (sending large amounts of email repeatedly to the same email address).
(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation.
(h) Publish or download web pages or content, images, descriptions or text.
(i) Electronically stalk or otherwise electronically harass another.
(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.
(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any other material contained on the site.

10. Errors. Errors & omissions expected.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us, you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing shop@natinati.co.uk

or writing to us at the following address: Oasis South LTD, unit 3b, 8 Cowley Road, Poole, Dorset, BH17 0UJ


Dear User,

On 25 May, the provisions of the EU Regulation No. 2016/679 on the protection of personal data of 26 April 2016 will come into force.

Therefore, and with care for the highest level of security of your data, we inform you that the content of our Privacy Policy and Cookie Policy has changed.

If you agree to the changes, you do not have to do anything.

If the changes do not suit you, please change your browser settings to adjust the permission level for cookie files.

We inform that it is possible to withdraw your consent to the processing of personal data by JMC Sp. z o. o. too. You can read more about it in our Privacy Policy. The withdrawal of consent does not mean that the actions made before the withdrawal was unlawful.

This store uses cookies files to provide services at the highest possible level and personalized service. Using the site without changing the settings for cookies means that they will be placed on your end device. At any time you can change the settings for cookies. You can find more details in our Privacy Policy. Accept